Welcome to my Blog, Here i will share some tactics about net promoter score and also some nice resources and experts.
NPS seems quite a breeze and easy to understand, well that's the problem since it seems easy to understand does not mean that it is easy to implement.
to ask some questions to a customer is easy but to take the feedback and analyze the root problem and implement it correctly throughout the organization is not at all an easy task.
i found a lovely blog post from chris roberts which writes and explains what are the main problems when you implement net promoter score yourself. it reveals precisely all the mistakes and the problems of executing NPS yourself without hiring an authorised expert.
here is the very imformative blog post from chris roberts about Net Promoter Score
i know you will love it and avoid the mistakes most busines owners do with NPS.
NPS has helped many Forthune 500 companies and helped them to grow at 2 times the industry average and it got rave reviews from them. The top companies who have successfully and profitably implemented NPS did not do it themselves but hired the experts and let them execute it perfectly.It has helped to increase loyalty of the customers to the company
so there is a lesson to learn here, no matter how clever you think you are you DIDNOT create or invent everything, there are smarter people around who know more about some things or processes then you do. when you admit this then it will be easy for you to hire experts rather than trying everything yourself and failing and then blaming the product or service without trying to seeing your own faults.
have a look at the blog post by chris roberts that will make things clear. here it is Net Promoter Score
thanks & take care
